The Power in Caring: Words and Actions

Can words and the way you use them really affect how your message is received? The saying is, “it’s not about what you say, but how you say it,” so is it possible for words to shape your destiny, that of your team and of your programs?   

Join Ernie Rodriguez, Chief of Austin-Travis County EMS (Texas) as he opens up to hostess Brett Lyle, about his stories and experiences leading this large metropolitan system. He shares how his words have defined his experiences, the tools he uses to manage relationships with his 600+ internal team members, and how the intentional way he presents facts to external stakeholders has afforded he and his department unique opportunities.

He speaks about how to keep up with a progressive, technology-savvy, engaged population, a time he thought his words might have lost him his job, and how not knowing any better has allowed him to accomplish the seemingly impossible.

Ernie leaves you with a strong message about caring for your people and offers actionable advice for fellow Emergent Leaders.  

Welcome to Emergent Leadership where we connect with passionate leaders who just have to share their stories, perspectives, and most importantly, lessons learned.

The need is urgent, the events are critical, and the you of tomorrow is just an episode away!

Join the conversation: If you have a leadership topic, experience, or lesson learned you would like to share or hear more about, send an email to or use and follow #emergentleadership to join the conversation on LinkedIn. You can also connect to Brett directly through LinkedIn or follow her journey on YouTube.

Guitalele’s Happy Place by Stefan Kartenberg (c) copyright 2017 Licensed under a Creative Commons Attribution (3.0) license. Ft: Kara Square (mindmapthat)

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