Episode 193 is Ernesto Rodriguez. Chief Rodriquez is the Chief of the Austin-Travis County EMS service in Austin, Texas. He has over 38 years of experience in EMS. Chief Rodriguez is one of six Improvement Advisors in the nation who specialize in emergency medical services and has completed training through the Institute for Healthcare Improvement. He has introduced improvement science to Austin-TravisCounty EMS and has developed an Improvement Team within the agency. The assaults that keep occurring to our EMS providers continue to rise and Chief Rodriguez is seeing this in his organization. The percentage of his staff being assaulted may shock you. We discuss what the Chief is doing to about this growing problem. We also discuss his career, leadership, and the Austin-Travis County EMS System.